At Treasure Knot, we work hard to find the very best deals to pass along to our customers, including free shipping. We use a variety of suppliers located all over the world so your items are shipped directly from the manufacturer to save you money. Therefore, it may take up to 2-3 weeks (10-15 business days) for your order to reach your door. All available items take 1-5 business days to process. Please add processing time to your shipping estimate. Circumstances such as natural disasters, holidays, weather etc may occur and may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.
Additionally, if you ordered multiple products, those items may also arrive in separate packages.
Once shipped, depending on the carrier used, your items will be trackable. Your tracking number will be updated 3 - 7 days after your order has been shipped. Go to "Track Your Order" to view tracking.
Note: At this point in time, we are only shipping within Australia.
UNCLAIMED ORDERS - We will not be responsible for any packages returned as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the order confirmation email, please email us back as soon as possible at firstname.lastname@example.org with the updated details.
Once the order is actually processed and picked for delivery, we will not be able to change the address and we will not be held responsible for incorrect or insufficient addresses.
COVID-19 UPDATE: We are still fully operational during this worldwide health crisis, but please be aware that some manufacturers and shipping providers may be short staffed, and as a result, some orders may take a little longer to be processed and delivered. So please be patient and allow an additional 1-2 weeks for delivery while the pandemic is ongoing. We are working closely with our vendors to assure the speediest order fulfillment possible, and appreciate your patience and understanding!